Inpatient teams recognized for excellence in patient experience

Improving patient experience for inpatients is a top priority for UI Health Care. To highlight our teams making a positive impact, the Office of the Patient Experience created additional awards to recognize excellence and improvement efforts in four strategic areas. These team awards are based on patient feedback from a nationwide survey. 

“Every interaction with a patient reflects our dedication to creating a healing environment where patients feel valued and supported,” says Kipton Pedersen, Director of the Office of the Patient Experience. “Our inpatient teams’ commitment to excellence in patient experience makes a lasting impact on their outcomes and their lives.” 

The Office of the Patient experience recognized teams in four categories, including likelihood to recommend, provider communication, nurse communication, and nurse responsiveness. Percentile rankings are based on a national, standardized survey to measure patient’s perspectives of the care they received.