About Our Ratings

You have a choice in doctors. Wouldn’t it be great to know what other patients have thought about their care experiences before you book an appointment? You can make a better informed decision through star ratings, now available for University of Iowa Health Care.

About the survey process

Like many other academic medical institutions and hospitals across the country, we work with an independent health care organization called Press Ganey to collect information about patient satisfaction. We use this feedback to continually improve the patient experience.

Patients are contacted by email and/or mail the week following their outpatient appointment and asked to complete a survey. The Care Provider section of the survey is composed of 10 survey questions. Patients rank each response on a scale of 1 to 5, with 5 being the most favorable response. The star rating is the average of all responses for that provider. Only completed surveys are included in the results of the star ratings. The star ratings include the averages from approximately 16,000 completed, returned surveys since March 1, 2017.

What questions are asked?

Below is the Care Provider section contained within each outpatient survey sent by University of Iowa Health Care. The patient is asked to rate the care provider in 10 areas, on a scale of 1 to 5, with five being the most favorable.

Star rating questions

Why doesn’t my physician have ratings?

In order to provide our patients and visitors with the most accurate and useful information, we only post star ratings and comments when 30 or more patients have completed a survey. Your provider has not yet received the minimum number of survey results. Please consider filling out a survey after your next visit.

Patient comments

For providers who have 30 or more completed surveys, their profiles will also include patient comments starting in August 2018.

All comments are reviewed before they are added to the website. Negative comments will be included; however, comments that involve inappropriate content such as profanity, patient privacy details, discriminatory language, or critique of the provider’s diagnosis will not be posted.