University of Iowa Hospitals & Clinics, including University of Iowa Stead Family Children’s Hospital, maintains an environment of inclusion where individual differences are respected and are welcome.

Our care is available to everyone, and our staff members ensure that patients and their guests are comfortable and accommodated as patients receive care.

Trained interpreters provide real-time interpretation and translation services for patients who do not speak English fluently or who have hearing impairments. Patients and families can use these services during clinic visits, hospital stays or other communication with hospital staff. To request services or information please call 1-319-356-1967 or TDD/TTY, 1-319-356-4999.

To share a concern or complaint, please contact any staff member or contact the Office of The Patient Experience at 1-319-356-1802, or 6-1802 from a hospital phone, or by mail to:

Office of The Patient Experience
University of Iowa Hospitals & Clinics
200 Hawkins Drive
C100-A GH
Iowa City, Iowa 52242

For services of all types, please contact our Patient and Guest Services office, including Concierge Services1-319-356-1900.