Frequently Asked Questions

What is UI QuickCare?

UI QuickCare is a walk-in urgent care health care clinic, staffed by nurse practitioners and physician assistants that provides a convenient way for you to access quality, affordable care for treatment of minor illnesses and injuries.

When should I use UI QuickCare?

Illness or injury can interrupt life at any time, and with today's busy lifestyles, you don't always have time to see your regular doctor. UI QuickCare bridges the gap between routine doctor visits and is an alternative when care is needed immediately, but you do not need to go to an emergency room.

UI QuickCare is not meant to replace your primary care physician, who you should continue to see for all routine and chronic conditions.

For serious or life-threatening problems, you should go to the nearest emergency room.

When should I go to an emergency room?

Please seek emergency care in any of the following situations:

  • Loss of consciousness
  • Signs of a heart attack or stroke
  • Severe shortness of breath
  • Allergic reactions
  • Bleeding that does not stop after 10 minutes
  • Sudden, severe pain
  • Head trauma
  • Seizures
  • Poisoning (Hotline 800-222-1222)
  • Severe reaction to insect bites
  • Major injury/broken bones
  • Coughing or vomiting blood
  • Persistent vomiting
  • Suicidal or homicidal feelings

For life-threatening emergencies, call 911 immediately.

Who can be treated at UI QuickCare?

UI QuickCare is open to anyone older than six months of age and is a service offered through UI Family Care. You do not have to be a UI Family Care patient to be seen at a UI QuickCare clinic.

Do I need an appointment?

No. All patients are seen on a walk-in basis. Every attempt will be made to see you as quickly as possible.

Who will provide my care?

UI QuickCare is staffed by experienced physician assistants and nurse practitioners who are connected to the powerful medicine of UI Hospitals and Clinics.

Each UI QuickCare location is also electronically connected to the UI Emergency Department at UI Hospitals and Clinics in the event that additional care is needed.

What if I need a prescription?

If appropriate and neccessary, the providers at UI QuickCare will provide a written prescription during your visit.

How much will it cost?

UI QuickCare services are affordable. Prices vary depending on the nature of your illness or injury. A full list of services available online or at each UI QuickCare clinic.

What if I don't have insurance?

Insurance is accepted, but not required. There are a variety of payment options to fit your needs. Payment is due at the time of your visit.

Will my doctor get a copy of my visit to UI QuickCare?

If your physician is part of UI Health Care, they will be able to view your UI QuickCare visit through electronic medical records. If your physician is not with UI Health Care, we will fax a copy of your visit report to their office if provided with your physician's name.

What happens after my UI QuickCare visit?

You may be referred to your primary care physician for follow-up, if necessary. If you do not have a primary care physician, we are happy to help you find a primary care physician that best meets your needs.