The Care You Need, Delivered Safely

You can be confident that University of Iowa Hospitals & Clinics is a safe place for you to receive your health care. Our staff of world-renowned epidemiologists guides every measure we’re taking—at our main location and at all UI Health Care locations—to protect you while we provide you with the high-quality care you expect.

What your appointment at UI Hospitals & Clinics looks like

If you haven’t visited us recently, you probably haven’t seen the changes we’ve made for your safety.

Part 1: Preparing for, and getting to your clinic visit

Part 2: Safety processes and procedures at your clinic visit

Part 3: Additional cleaning and safety measures


If you need care, we’ve got options for you, including in-person visits, telehealth video visits, and communicating with your provider through MyChart.

Here’s what you can do to stay safe while you get the care you need.


Keep on social distancing

In all of our facilities, we’re reminding everyone to keep at least 6 feet apart. We’re helping you do that in a number of ways, including special reminder signs, markers on the floors, and rearrangements in seating in public areas like waiting rooms. We’re also controlling the number of people who can be in our facilities.

Wear a face mask

UI Health Care employees are required to wear face masks when providing care and in public areas of our facilities.

We welcome you to wear your own face mask. If you don’t have a mask, we’ll give you one (or a face shield if you’re unable to wear a mask for medical reasons) at the front door that you’ll wear throughout your visit.

Children under 2 years are not required to wear a face mask How to properly put on a face mask

Practice frequent hand hygiene

Use the hand sanitizer available at hand hygiene stations we’ve set up for you throughout our facilities, or you can wash your hands for 20 seconds with soap and water. Do this when you enter the hospital or clinic and again before you leave. Also do it at other appropriate times, like before eating or drinking or after using the bathroom.

Here’s what we’re doing to keep you safe.

Waiting room at UI Health Care with furniture spaced for social distancing

Waiting room furniture has been spaced for safe distancing.

A provider at UI Health Care sanitizes their hands before interacting with a patient

UI Health Care providers are required to use PPE and proper sanitation.

1. Limits on the number of entrances and people in our facilities

We’ve reduced the number of entrances to the hospital to make sure that we screen everyone for symptoms as they enter. We're also controlling the number of people who can enter our hospitals and clinics to avoid crowding and make it easier for you to maintain at least 6 feet of distance.

View open hospital entrances

2. Health screening of every person who enters our patient care facilities

All patients, visitors, and employees are asked about their current symptoms. If you visit one of our hospitals, you can also expect to have your temperature checked. 

View hospital visitor restrictions 

3. Special enhanced cleaning and disinfecting of surfaces

Our cleaning staff has received extra training to take the necessary precautions required to clean and disinfect surfaces throughout our facilities.

4. Protective equipment for every employee

UI Health Care employees are required to wear face masks when providing care and in public areas of our facilities. All the people who care for you—including medical professionals and the people who screen you and check you in—will be wearing a face mask.. 

A UI Health Care employee cleanses a shared space

Extra cleaning precautions are taken in waiting rooms and public areas.

Image of a thermo scanner that is in place at all UI Health Care entrances

Thermal scans are in place for everyone who enters the hospital to check for a fever.

Here are ways you may be able to get care without coming to the hospital.

Telehealth video visits: See a provider from the comfort of home

Whenever appropriate, we’re using telehealth video visits—a video appointment with your provider over your smartphone, tablet, or computer. You can use your MyChart account to start a video visit with your provider or with providers at UI QuickCare and UI Urgent Care.

Learn more about telehealth

MyChart: Contact your provider or request an appointment

Your MyChart account is a great way to send a message to your doctor about your symptoms or about how you should get your care. Use MyChart to set up a telehealth video visit, renew prescriptions, and more. Sign up now or learn more about all the ways you benefit when you get your free account.

Get to know MyChart