Discrimination is Against the Law
University of Iowa Health Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, religion, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR ยง 92.101 (a)(2)). University of Iowa Health Care does not exclude people or treat them less favorably because of race, creed, color, religion, national origin, age, disability, or sex.
University of Iowa Health Care provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
University of Iowa Health Care provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the following:
Office of the Patient Experience
200 Hawkins Drive, Iowa City, IA 52242
Phone: 1-319-356-1802
Phone: 1-800-777-8442 (toll free)
email: [email protected]
If you believe that University of Iowa Health Care has failed to provide these services or discriminated in another way on the basis of race, creed, color, religion, national origin, age, disability, or sex, you can file a grievance. You can file a grievance in person or by mail, fax, or email at the following:
Chief Compliance Officer
200 Hawkins Drive
Iowa City, IA 52242
Phone: 1-319-384-8282
Email: [email protected]
Fax: 319-353-8655
If you need help filing a grievance, the Chief Compliance Officer or a designee at the contact information above is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.