Guest Services Lobby Transport Volunteer

The Guest Services Lobby Transport position offers prospective student volunteers a valuable opportunity to assist patients and visitors at key entrance points of UIHC: the Main Entrance, Stead Family Children’s Hospital, Pomerantz Family Pavilion Level 1, and Level 2. Volunteers primarily help escort patients to their clinic appointments, either by wheelchair or walking with them, deliver personal belongings and gifts to inpatient units, and assist with wayfinding throughout the hospital.
Volunteers work closely with Guest Services Patient Escorts and Information Desk staff, supporting smooth transitions for patients and visitors. This includes being available for patient or visitor handoffs at entrances, following staff directions, and ensuring that wheelchairs are stocked and ready for use. Note that student volunteers are not permitted to manage complex patient transports or use hospital communication systems.
This role offers frequent opportunities for patient and visitor interaction, making strong communication skills and a welcoming presence essential. As one of the first faces patients and families see, volunteers are expected to engage warmly and professionally with all guests.

The required uniform includes a Volunteer Services polo, khaki pants, and closed-toed shoes. Polo shirts can be purchased at Wild Rose Gifts (located in the Main Entrance Lobby) during store hours: Monday–Friday: 7AM –8 PM, Saturday–Sunday: 10 AM – 6 PM. Volunteers must also adhere to the professional appearance policy, including always wearing their volunteer ID badge.

While Guest Services is not affiliated with a specific unit, this placement is ideal for students pursuing careers in any area of health care. The position provides consistent and meaningful patient interaction, which is an essential experience for aspiring health professionals.