Office of the Patient Experience

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What does a patient relations specialist do?

A Patient Relations Specialist assists patients and families with concerns regarding their health care at University of Iowa Hospitals & Clinics. For assistance resolving issues, contact our office by phone Monday through Friday 8 a.m. to 4:30 p.m:


Or email us at

Who do I contact if I have questions about my bill?

For questions regarding your hospital bill, contact the Customer Service Department at:


How can I access my medical records?

If you would like access to your medical record, please talk to your health care team. You have a right to review, on request, a copy of your medical record and/or receive a copy of your medical record for reasonable copying charges. You may also access your medical record information quickly and electronically with a MyChart account. If you do not yet have a MyChart account you may request an access code for yourself by completing the MyChart Self Access Application form. You may also sign up to view your child’s or another adult’s medical records through MyChart by visiting the MyChart Forms website and completing the appropriate application form.

The preferred method to receive medical record requests is in writing or via MyChart. However, in emergencies, requests may be sent via e-mail or fax.

To avoid delays in processing, please review the form carefully and complete all sections. If the patient is a minor (less than 18 years of age), a parent or legal guardian must sign.

Questions regarding release of information or the pre-printed form, may be directed to the Release of Information Office at 1-319-356-1719, Monday through Friday between 8 a.m. to 5 p.m.

Send medical record requests to:

Health Information Management (Medical Records)
University of Iowa Health Care
200 Hawkins Drive, HSSB Suite 100
Iowa City, IA 52242

Fax: 1-319-356-3079

Consider using MyChart

We recommend you consider subscribing to MyChart, a program that allows you to access your medical records securely on-line. You'll find MyChart to be a convenient way to track your appointments, contact members of your care team, and renew your prescriptions. You'll receive MyChart registration information as part of your clinic or hospital discharge instructions.

Share a concern

To share a concern or complaint, please contact any staff member or contact the Office of the Patient Experience at 1-319-356-1802, or 6-1802 from a hospital phone, by email at If you have a further concern about the quality of your care, you may contact the Iowa Department of Inspections and Appeals in Des Moines at 1-515-281-4115.

If you feel your concern about safety or quality of care provided in the hospital has not been adequately addressed, you may also report your concern to the Joint Commission on Accreditation of Healthcare Organizations. Call 1-800-994-6610 or e-mail

Patients who express a concern, complaint, or grievance will not have their future access to care compromised in any way.