Quick Care and Urgent Care Patient FAQs

When should I visit a Quick Care or Urgent Care location?

Both Quick Care and Urgent Care treat acute illnesses, as well as minor illnesses and injuries, but Urgent Care has added services like X-ray, IV fluids, stitches, comprehensive on-site lab services, and extended evening and weekend hours.

How do I choose between going to a Quick Care or Urgent Care?

Reserving a spot in advance

Is there a way to check wait times online?

We do have an online wait queue tool that estimates the number of patients who are waiting at each location. The actual time you may wait will depend on several factors, including the number of patients already being treated in the clinic and the variety of their illnesses. We are required to see the sickest patients first, which can also affect your wait time.

How can I reserve a spot online in advance at a Quick Care or Urgent Care location?

We have an online tool where you can let us know you are on your way. You can check estimated wait times and select your preferred location, then reserve your spot in line by letting us know that you’re on your way. This can be done either online or in your MyChart account.

What are the benefits of letting us know you’re on your way?

When you let us know you’re on your way, you’re able to spend less time sitting in the waiting room. MyChart users can also use eCheck-in to fill out their paperwork—such as insurance information and medical history—online, before arriving at the clinic. This gives you the option to arrive at the clinic closer to the time you'll be seen, which means less time spent sitting in the waiting room.

How do I let you know I’m on my way?

You can open the online tool either in MyChart or on our website. You can look at your options, click on the location you’d like to visit, and reserve your spot to reduce your wait time.

What if I don't want to reserve my spot online?

If you would like, you can walk into any Quick Care or Urgent Care location. Walk-in patients will be added to the patients waiting queue once they arrive.

Do I have to be a UI Health Care patient or have a MyChart account to scheduling online?

No. Anyone can use the online tool, though only patients with a MyChart account would be able to access the tool in MyChart.

What personal information do I have to enter to reserve my spot online?

We will need your first and last name, when you plan to arrive or a time to be seen, the reason for your visit, and a phone number or email to contact you.

Is the online platform secure?

Yes. Our online tool is designed to protect your personal information.

If I reserve my spot online, am I scheduling an appointment? Will I still have to wait?

While you’re able to hold your spot online, this is not a scheduled appointment. The actual time you are seen will depend on several factors, including the number of patients already being treated in the clinic and the variety of their illnesses. We are required to see the sickest patients first, which can also affect your wait time.

Am I able to cancel a reserved spot in line?

Yes. You can use our online tool to let us know your plans have changed.

Can I reserve a spot for more than one person?

You can only reserve one spot for one person, however you can start the process over to start a separate session for another person.

How far in advance can I say I’m on my way?

You can only let us know you’re on your way for same day visits.

Do I still need to check in when I get to the clinic?

Yes. While you will already be listed in the wait queue and be in our system, you will still need to check in at the front desk.

What if I’m late to my arrival time?

If you are more than 15 minutes late for your estimated time, your reserved spot will no longer be available. We will still do our best to accommodate you as a walk-in patient.

If I reserve my spot online, am I notified about my arrival and expected to be seen times?

We offer you the ability to receive text message or email messages as you wait for your time to be seen.

This can make it so you do not have to come into the clinic waiting room before it is necissary.

To learn more about all of the message notificaiton you can expect to receive, and how to sign up for them, visit this messaging FAQ page.

Patient Waiting Screens

Why is there a patients waiting screen in the waiting room?

The patients waiting queue on the waiting room screen is there to better help patients understand where they are in line and when they are expected to be seen. The actual time you are seen will depend on several factors, including the number of patients already being treated in the clinic and the variety of their illnesses. We are required to see the sickest patients first, which can also affect your wait time.

How do I get added to the patients waiting queue?

If you let us know you're on your way, you will be added to the queue at that time. If you are a walk-in patient, you will be added to the queue when you check in.

Are the times listed on the patients waiting queue exact appointment times?

The wait times shown on the queue are an estimated time based on the number of patients in line. You may be seen before or after this time, and the time may automatically update as the queue changes. The actual time you are seen will depend on several factors, including the number of patients already being treated in the clinic and the variety of their illnesses. We are required to see the sickest patients first, which can also affect your wait time.

If I have a long-estimated wait time, can I leave the clinic and come back?

Yes. You can leave the clinic during your wait time without losing your spot in line. Please tell the front desk staff you are leaving and plan to come back. To account for any wait time changes, we ask that you plan to return at least 20 minutes before your estimated time to be seen.

What happens if I don’t return to the clinic in time for my appointment?

If you are not present at the time you are called back for your appointment, you will be skipped and the next person in line will be seen. Your name will still be at the top of the queue, and you will be seen when you return. If you do not return within 15 minutes after your appointment time, you will be removed from the queue. If you return, you will be added to the end of the queue.

Does it matter what time I tell you I’m on my way?

When reserving your spot online, you should choose the time closest to when you think you’ll arrive. We do not use our online tool during the last hour of the day to ensure all patients waiting can be seen. You are still welcome to walk in during this time.

Is displaying patient names on the screen a violation of privacy?

Only the first initials of your first, middle, and last name are shown on the screen, which is not a violation of your privacy. This allows you to identify yourself, without listing your full name. In the unlikely chance that two patients are shown in the wait queue with the exact same initials, please ask the front desk staff which row represents you.