Video Visits Via MyChart for Flu or COVID-19 Symptoms

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Talk to a provider from the comfort and safety of your own home using your smartphone or computer.

Video Visits Illustration

If you have flu symptoms or health concerns related to the 2019 Novel Coronavirus (COVID-19), you can schedule a video visit with one of our providers.

Symptoms may include:

  • Fever in the last 24 hours
  • New or worsening cough
  • New or worsening sore throat
  • New or worsening shortness of breath

A video visit using your smartphone or computer reduces the risk of transmitting illness from person to person. You’ll get the same great care without leaving your house. Video visits are fast, easy, and safe.

Our providers will ask you about your symptoms and walk you through whatever next steps are necessary.


How to schedule

Schedule by calling:

1-319-384-9010

Or schedule a video visit through MyChart:

Visit MyChart

Get the MyChart App

For Apple Devices For Android Devices

For life-threatening emergencies, please call 911 immediately.

Start your virtual visit two ways

  1. You can begin by calling 1-319-384-9010.
  2. Or you can log in to MyChart.
    1. Once in MyChart, click or tap “Schedule an Appointment”.
    2. Select “Video visit: Flu and 2019 Novel Coronavirus (COVID-19)".
    3. Fill out the brief questionnaire about your symptoms.
    4. Select an available time for your appointment.
    5. Complete e-Check In.

You will receive instructions on how to download Vidyo, the secure video service we use for video visits. Simply follow those instructions and then get ready to meet your provider at the appointment time you chose.


Payments

Telehealth Video Visit

If you do not have insurance

UI Health Care will waive your patient out-of-pocket costs during the pandemic. You will not be billed for the cost of your COVID-19 telehealth video visit. Any care beyond the telehealth visit will fall under normal billing processes. Learn more about alternative sources of funding for your medical care.

If you have insurance

Co-pays

Your insurance plan will determine what your co-pay or co-insurance liability might be. Many insurers have waived patient portions for these services. You do not have to pay at the time of your visit to receive care. Your normal co-pay will be expected to be paid at the time of service for prescriptions and follow-up visits.

Coverage

Many insurance plans will cover part of the visit. You will be billed later for the difference, just like you would for any other visit. To understand your cost, please contact your health plan.

If we determine that a telehealth video visit is not appropriate for your situation, there will be no charge, and the provider will assist you in identifying next steps.

COVID-19 Test

The cost for a University of Iowa Health Care COVID-19 lab test is $190. Insurance companies across the state of Iowa, including Medicare, Medicaid, Wellmark, Aetna, and United Healthcare have agreed to waive cost-sharing if COVID-19 testing is necessary.

For uninsured patients, UI Health Care will waive your patient out-of-pocket costs during the pandemic.

While the cost of the COVID-19 test may be covered, other medical care costs related to your illness will depend on your insurance coverage. These medical costs could include other services, such as testing for the flu or other respiratory illnesses.

Additional information regarding health insurance and the coronavirus is available from the Iowa Insurance Division.

Who is eligible?

Video visits are available to anyone age 2 months and older. Children need to have their own MyChart account.

If you are located in Iowa, or any of the following states at the time of your visit, University of Iowa Health Care providers are able to provide you care during your video visit.

  • Alaska
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Maryland
  • Michigan
  • Mississippi
  • Missouri
  • Nebraska
  • New York
  • Oregon
  • Rhode Island
  • South Dakota
  • Tennessee
  • West Virginia
  • Washington, D.C.
  • Wisconsin
  • Wyoming

If you will be located in a state outside of those states and need care from a University of Iowa Health Care provider, please follow-up with your provider.

Video visit hours

Day of the Week Hours of Operation
Sunday 7 a.m. to 3 p.m.
Monday 7 a.m. to 5 p.m.
Tuesday 7 a.m. to 5 p.m.
Wednesday 7 a.m. to 5 p.m.
Thursday 7 a.m. to 5 p.m.
Friday 7 a.m. to 5 p.m.
Saturday 7 a.m. to 3 p.m.