Visitor Restriction FAQs for Patients

Why are the visitor restrictions changing?

With the recent increase in COVID-19 cases in our community, we are making certain modifications to our visitor restrictions to maintain the highest safety standards inside our facilities.

How will I know if I’m allowed a visitor/support person?

New guidelines for visitors/support persons, effective Sept. 6, 2021
Adult inpatients (admitted to the hospital for an extended stay)
  • One visitor or support person allowed per day.
  • Visiting hours are from 9 a.m. to 5 p.m. daily.
  • The visitor/support person must wear a face mask at all times and remain in the patient’s room or designated waiting area as much as possible. Medical-grade face masks are strongly encouraged for patients and visitors.
  • Patients must provide the name of their visitor/support person in advance.
  • For the health and safety of our patients, there are some units that require different visitor restrictions. Please check with the specific unit for details.
Adult surgical and procedural patients
  • One visitor/support person is now allowed per patient per day.
Adult outpatient clinics (arriving for a clinic visit, then returning home), including offsite locations and UI QuickCare and UI Urgent Care walk-in clinics
  • One visitor/support person is allowed for patients aged 18-21.
  • One visitor/support person is allowed for patients aged 70 or older.
  • One visitor/support person is allowed for prenatal appointments.
  • One visitor/support person is allowed for postpartum patients and lactation visits up to eight weeks after delivery.
Pediatric inpatients (admitted to the hospital for an extended stay), surgical and procedural patients
  • Two adult visitors/support persons are allowed per day.
  • The adult visitors/support persons must be healthy, wear a face covering at all times, and remain in the patient’s room or designated waiting area as much as possible.
Pediatric outpatient clinics:
  • Two adult visitors/support persons are allowed per day.
  • One visitor/support person is allowed for patients aged 18-21.
Emergency Department:
  • One visitor/support person per patient is allowed.
Labor and Delivery:
  • Two visitors/support people (plus a doula) are allowed per patient. The visitor/support person must wear a face mask at all times and remain with the patient or in a designated waiting area as much as possible. Medical-grade face masks are strongly encouraged for patients and visitors.
COVID-19 patients (adult and pediatric):
  • Adult patients with confirmed or suspected COVID-19 may be allowed one approved visitor—while wearing PPE—between 1 and 7 p.m. daily.
  • Pediatric patients with confirmed or suspected COVID-19 are allowed one parent/legal guardian.

Where should my visitor/support person enter?

Use this map of UI Hospitals & Clinics

Are visitors/support persons required to wear a face mask?

Patients and visitors of UI Health Care will be required to wear a face mask at all times. Medical-grade face masks are strongly encouraged for patients and visitors. UI Health Care employees are required to wear medical-grade face masks when providing care and in public areas of our facilities. All the people who care for you—including medical professionals and the people who screen you and check you in—will be wearing a face mask.

Why must my visitor/support person wear a face mask?

As we update our guidelines to allow visitors/support persons, it is important to keep everyone safe inside our facilities. Wearing a medical-grade face mask—along with social distancing, hand hygiene, and the other preventive measures we’ve put into place—helps prevent the spread of COVID-19. This safety measure is based on guidance from the CDC, public health experts, and our Program of Hospital Epidemiology.

What if I do not have a face mask?

We will provide you with a medical-grade face mask at the entrance if you do not have one. If you cannot wear a face mask for medical reasons, we will provide you with a face shield.

What if my visitor/support person refuses to wear a face mask?

Face masks help prevent the asymptomatic spread of COVID-19 and are an important tool in protecting patients, visitors, and employees. Visitors who refuse to wear a face mask will not be allowed in our patient care facilities.

If I cannot have a visitor/support person, where should they park after they drop me off for my appointment?

At UI Hospitals & Clinics, you can park in any hospital parking ramp (first 30 minutes are free for visitors), or staff will guide you to complimentary parking in lots near the hospital. Parking Ramp 2 has free WiFi, which is helpful if they would like to video chat with you while you are in the hospital.

ThinkIowaCity provides more information on community locations your loved one can visit during your appointment.

If I’m being dropped off for an appointment and my visitor/support person doesn’t have a cell phone, how will they know when I’m done?

When you are dropped off at one of our hospital entrances, let the greeter know that your support person does not have a cell phone. The greeter will provide your support person with a pager, and the clinic staff will page them when the patient is leaving with details on where to meet. 

Can my interpreter come with me to my appointment?

For surgery or a medical procedure, your interpreter may serve as your visitor/support person. Since we do not allow visitors for clinic appointments at this time, we ask that you use one of our in-house interpreters or interpretation services if you need assistance with language interpretation. Call 1-319-356-1967 or 1-800-777-8442 ahead of your visit to ask for an interpreter (preferred) or once you arrive by asking a staff member. Interpretation and Translation Services has more information.

Can my baby come with me to my appointment?

Infants under the age of one year are allowed to accompany a parent to their parent’s appointment.

Note: Children under two years of age should not wear a face mask.