Why are the visitor restrictions changing?
With the recent increase in COVID-19 cases in our community, we are making certain modifications to our visitor restrictions to maintain the highest safety standards inside our facilities.
How will I know if I’m allowed a visitor/support person?
We have a full breakdown of what types of patients are allowed support visitors or support people.
View the breakdown of allowed visitors here
Where should my visitor/support person enter?
Use this map of UI Hospitals & Clinics
Am I or my visitors/support persons required to wear a face mask?
Face masks are optional for everyone in our facilities, except for those who have symptoms of a respiratory virus, for which face masks are required. Learn more about face masks at UI Health Care here.
If I cannot have a visitor/support person, where should they park after they drop me off for my appointment?
At UI Hospitals & Clinics, you can park in any hospital parking ramp (first 30 minutes are free for visitors), or staff will guide you to complimentary parking in lots near the hospital. Parking Ramp 2 has free WiFi, which is helpful if they would like to video chat with you while you are in the hospital.
ThinkIowaCity provides more information on community locations your loved one can visit during your appointment.
Can my interpreter come with me to my appointment?
For surgery or a medical procedure, your interpreter may serve as your visitor/support person. Since we do not allow visitors for clinic appointments at this time, we ask that you use one of our in-house interpreters or interpretation services if you need assistance with language interpretation. Call 1-319-356-1967 or 1-800-777-8442 ahead of your visit to ask for an interpreter (preferred) or once you arrive by asking a staff member. Interpretation and Translation Services has more information.
Can my baby come with me to my appointment?
Infants under the age of one year are allowed to accompany a parent to their parent’s appointment.