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Frequently Asked Questions About Billing, Insurance, and Records

At least once a month, you will receive a statement that lists what your insurance company still owes and what you owe. Statements continue until all payments are made in full.

If your insurance plan does not cover the services you received, you are financially responsible for your charges.

In most cases, we can help establish a payment plan depending on your balances due. Partial payments made toward your balance will not stop collection activity unless you have made payment arrangements with us. Please call Patient Billing Services to discuss payment options:

Phone: 1-319-384-2196
Toll Free: 1-866-393-4605

Yes, we accept Visa, MasterCard, Discover, and American Express.

We use a combined billing statement, which means we bill you for both the doctor and the use of the facility and equipment on the same bill. This allows you to receive one bill and make one payment for both charges.

If you have billing questions, contact University of Iowa Hospitals & Clinics Patient Billing Services:

Hours: Monday through Friday, 8 a.m. to 5 p.m.
Phone: 1-319-384-2196
Toll Free: 1-866-393-4605

Medical professionals assist in your care even though you may not meet them. Physicians who oversee the residents, physician assistants and nurse practitioners, pathologists, radiologists, and X-ray and imaging technicians involved in your care may be listed on your statement.

It could have been partly applied to the doctor portion and partly applied to the facility portion. We post your payment to the oldest charges first. On your billing statement, we itemize both the charges and your payments by date.

The A&A - Authorization to Bill and Authorization to Release of Information for Payment is available to print, fill out, and send back to us.

Balances of $499.99 or less — 3 months or less; balances of $500 or more — 12 months or less, with a minimum payment required of $25.

Your adult child has to sign a “release” for us to be able to provide you with any information about their account.

A Consent to Release of Information Form 1989 is available to print, fill out, and send back to us.

Register for MyChart now.

UI Hospitals & Clinics offers Patient Financial Assistance for qualifying patients. You can talk to Patient Billing Services, Customer Service, or Financial Counseling.

Patient Billing Services

Phone: 1-319-384-2196
Toll Free: 1-866-393-4605

Financial counseling will be able to provide you with an estimate of upcoming charges. Please call 1-319-384-6275.

Deductible and co-insurance requirements per your contract benefits may be the additional responsibility.

After a 120-day billing cycle, your balances may transfer to an outside agency.

We can have it reviewed by coding and compliance.

Labs and/or X-rays from providers outside of UI Hospitals & Clinics may work with us to review results, and will therefore result in doctor charges for the reading of those labs/X-rays.

Patient Agreement to Pay for Services Denied Coverage by Insurance Carrier

Clinics at University of Iowa Hospitals & Clinics are considered “hospital-based” clinics. So when you see a doctor or get care in a clinic at UI Hospitals & Clinics, you are being treated within the hospital using doctor care and hospital care. Doctor care and hospital care must be billed separately, even though they occur together, at the same time. This allows us to provide you with higher quality and seamlessly coordinated care.

Patient bills from UI Hospitals & Clinics have charges for care and/or procedures performed by your doctor and charges for support and care of the hospital/clinic. Depending on your health insurance plan, this may result in a higher out-of-pocket cost for you.

Please review your health care benefits or call your health insurance company to find out if your plan covers facility charges in a hospital-based outpatient clinic and how much of the charge is covered or will be put toward your deductible or coinsurance.

If you have more questions about your patient bill, please call UI Hospitals & Clinics Patient Billing Care from 8 a.m. to 5 p.m. Monday through Friday at 1-319-384-2196, or toll-free at 1-866-393-4605, or email: [email protected]

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise medical bills, also known as balance billing. In these cases, you should not be charged more than your health insurance plan’s copayments, coinsurance, or deductible.

UI Health Care does not participate in balance billing. If you think you have been wrongly billed, contact the Patient Billing Service office at 1-866-393-4605 or [email protected].

Learn more by reading Your Rights and Protections Against Surprise Medical Bills.

See this Glossary of Health Coverage and Medical Terms prepared by the Centers for Medicare and Medical Services. Terms and definitions are intended to be educational and may be different from the terms and definitions in your plan.

Coverage varies by insurance provider, but your insurance will always be billed first. If your insurance does not cover this type of virtual care, you will be billed directly. Please reach out to your insurance provider to determine your coverage. Most insurance providers are covering this service.

Sidebar content

  • Your Child's Visit
    • Patient Resources
      • How to prepare for your child's visit
        • Coming to your appointment
      • Spiritual Services
      • Create or Read a Patient Blog
      • Educational Services
      • Get to know MyChart
      • Guest and Concierge Services
      • Interpretation and Translation Services
      • Office of the Patient Experience
      • Pediatric Clinical Trials
      • Social Services
      • Support Groups and Classes
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
    • Services and Amenities at UI Stead Family Children's Hospital
      • Driving Directions and Parking
      • Places to Eat
        • Guest Meal Room Service
        • Bread Garden Cafe - Gerdin Family Lobby
        • Gerdin Family Lobby CafĂ©
        • Patient Room Service at UI Stead Family Children's Hospital
      • Fourth Floor Salon
      • Janice and Bruce Ellig Children's Library
      • Kaleidoscope Gift Shop
      • Medical Museum
      • Play Spaces
      • Project Art
        • Artwork inside UI Stead Family Children's Hospital
        • Online Gallery
      • Safety Store
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
        • Financing Assistance for Children's Health Care
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
      • Insurance Coverages and Patient Registration
        • UI Health Care Insurance Contract List
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
      • Medical Records Request
    • Visitor Resources
      • Email a Hospitalized Patient
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Send a gift
      • Visitor guidelines, screenings, and restrictions
        • No Tobacco Use

Patient Financial Services

Patient Billing

To make payment arrangements or discuss financial assistance, please contact:

  • Phone: 1-319-384-2196
  • Toll free: 1-866-393-4605
  • Email: [email protected]
  • Pay your bill online 24/7

Registration

To update your insurance, please contact:

  • Phone: 1-866-309-0832
  • Email: [email protected]

Financial Counseling Services

For estimates, please contact:

  • Phone: 1-319-384-6275
  • Toll free: 1-866-452-8506
  • Email: [email protected]

All service's are located at:

200 Hawkins Drive

Iowa City, IA 52242

 

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