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Office of the Patient Experience

  • Need help with a concern?
  • Patient Relations Specialists
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Our commitment to the patient

The Office of the Patient Experience serves as a bridge between patients, their families, and our care teams. Our team works closely with our staff and providers in order to offer the best quality care.

We want our patients to have the best care experience possible. To make this happen, we offer support and resources throughout the entire process: before, during, and even after you receive your care.

Contact Us

Contact our office with feedback about your care, questions, compliments, or concerns. Reach us via email or phone.

  • Call us at 1-319-356-1802
  • [email protected]

Need help with a concern?

Our Patient Relations Specialists

We are the voice for our patients and families. If you have a care concern, we will do our best to make sure you are heard by the appropriate leadership team so you can receive the support you need.

Other Resources to aid with issues regarding:
  • Bill Pay Assistance
  • Quality and Safety
  • Patient and Family Advisory Board
  • UI Health Care's Commitment to Accessing Patient Care
  • UI Health Care's Nondiscrimination Notice
  • For use of UIHC Patient Education Articles

Resources and services for your appointment

We provide a variety of resources to our UI Health Care patients and families, including access to 24 hour interpreter services through our Interpreter Services program.

Interpretation and Translation Services

We are the voice for our patients and families. If you have a care concern, we will do our best to make sure you are heard by the appropriate leadership team so you can receive the support you need.

Other Resources to aid with issues regarding:
  • Spiritual Services
  • Guest and Concierge Services
  • Driving and Parking Assistance
  • Review your Medical Records
  • Pay your bill

Locations and Offices

Patient Experience
CC102 General Hospital (GH)
Elevator B, Level 1
1-319-356-1802
[email protected]
Resource Office
Office of the Patient Experience at UI Hospitals & Clinics
In Medical Center University
200 Hawkins Drive, Iowa City, IA 52242
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Stead Family Children's Hospital
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    200 Hawkins Drive
    Iowa City, IA 52242
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    1-888-573-5437

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