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Financial and Billing Assistance

Need financial help? We have services and a process

University of Iowa Health Care has a long history of providing care to patients, regardless of their ability to pay. Our primary value is “the needs of the patient come first.” UI Health Care provides services to meet the needs of people who are unable to pay for care. These services include:

  • Helping people find sources to fund their care, including opportunities to work with outside agencies
  • Using fair and consistent collection practices that are in the best interest of all parties involved
  • Providing individualized payment plans
  • Providing emergency care to stabilize you, regardless of your ability to pay.

UI Health Care has developed a process for directing people to alternative sources of funding for their medical care. UI Health Care determines your need for charity care based on financial information and the medical services needed.

Not sure if you qualify for assistance? Here's what to do

There are income-based guidelines that will impact whether an individual is eligible for financial assistance. Those guidelines are listed in full below.

If you do qualify, you will need to fill out a financial assistance form. Those forms can be found here:

Financial Assistance Application (English)

Financial Assistance Application (Spanish)

Apply for Financial Assistance on MyChart

Annual Income Guidelines for Financial Assistance Eligibility Determination

Eligibility:

  1. You must be a documented resident of Iowa.
  2. Your income is at or below 350% of the Federal Income Poverty Guidelines.
  3. You must provide proof of income (income includes gross wages, rental income, gross income from self-employment, public assistance, social security, unemployment compensation, strike benefits, alimony, child support, military family allotments, pensions, veteran's benefits, etc.) Sources of income apply to all applicable family members.
  4. Family members include patient's spouse and patient's child under the age of eighteen living at home.
  5. You must comply with the Medicaid eligibility process with the University of Iowa Hospitals & Clinics/UI Health Care system designated vendor or an on-site representative.

Guidelines

Effective Jan. 18, 2022

Income Level 

Family Size Poverty Guidelines 200% 250% 300% 350%
1 $13,590 $27,180 $33,975 $40,770 $47,565
2 $18,310 $36,620 $45,775 $54,930 $64,085
3 $23,030 $46,060 $57,575 $69,090 $80,605
4 $27,750 $55,500 $69,375 $83,250 $97,125
5 $32,470 $64,940 $81,175 $97,410 $113,645
6 $37,190 $74,380 $92,975 $111,570 $130,165
7 $41,910 $83,820 $104,775 $125,730 $146,685
8 $46,630 $93,260 $116,575 $139,890 $163,205
* $4,720 $9,440 $11,800 $14,160 $16,520

(*) For family units over eight (8), add the amount shown for each additional member.

Source: Department of Health and Human Services - Federal Poverty Guidelines

To learn more about general financial resources available visit the General Financial Assistance Resources page.

Sidebar content

  • Your Child's Visit
    • Patient Resources
    • Services and Amenities at UI Stead Family Children's Hospital
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
      • Insurance Coverages and Patient Registration
      • Medical Records Request
    • Visitor Resources

Patient Financial Services

Patient Billing

To make payment arrangements or discuss financial assistance, please contact:

  • Phone: 1-319-384-2196
  • Toll free: 1-866-393-4605
  • Email: PFS-PatientBilling@uiowa.edu
  • Pay your bill online 24/7

Registration

To update your insurance, please contact:

  • Phone: 1-866-309-0832
  • Email: PFSRegistration@healthcare.uiowa.edu

Financial Counseling Services

For estimates, please contact:

  • Phone: 1-319-384-6275
  • Toll free: 1-866-452-8506
  • Email: financial-counseling@uiowa.edu

All service's are located at:

200 Hawkins Drive

Iowa City, IA 52242

 

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