Have an Appointment Scheduled at a Former Mercy Location?
Frequently asked questions for patients with scheduled appointments
You should continue to schedule and come to your appointments at the locations they were scheduled. We will notify patients if any locations change in the future.
At this time, scheduled appointments will remain at the locations they were scheduled. We will notify patients if this changes.
All Mercy Iowa City physicians and employees have been welcomed to transition to UI Health Care to maintain continuity of care for patients. If a provider chooses to leave, their patients will be notified as soon as possible via mail, including details on how to find a new provider.
The number for scheduling will remain the same at this time, and you can continue to schedule appointments by calling 319-339-0300.
As Mercy Iowa City operations transition to UI Health Care, it will take some time to work through payment changes. For now, you will not be able to pay for services performed at any of the former Mercy Iowa City locations via your UI Health Care bill through MyChart. This will eventually change as we continue to make process updates.
Eventually your Mercy Iowa City medical records will be automatically transferred to UI Health Care, but this process will take some time. In the meantime, you can still access your electronic medical records through the FollowMyHealth Patient Portal (https://www.mercyiowacity.org/FMH-patient-portal).
While your insurance plan won’t change as a result of this transition of ownership (unless you are a former Mercy Iowa City employee), we encourage you to check with your insurance company to see if there will be any changes in your out-of-pocket costs. You should not need to notify your insurance carrier otherwise.
All Mercy Iowa City physicians and employees have been welcomed to transition to UI Health Care to maintain continuity of care for patients. If a provider chooses to leave, their patients will be notified as soon as possible via mail, including details on how to find a new provider.
The number for scheduling will remain the same at this time, and you can continue to schedule appointments by calling 319-339-0300.