Pain Management Clinic Policy

Treatment Policy

The goals of treatments are different for each patient. We support working with multiple health care providers and using as many treatment options as needed, such as:

  • Medicines: choosing the right medicine and the right dose
  • Injections: perform appropriate, advanced image-guided injection treatments
  • Physical therapy: strengthen muscles, correct posture, and improve mobility
  • Mental health therapies: teach coping skills, relaxation strategies, and exercises
  • Refer to other specialties: acupuncture, neurology, surgery, and more

Once we have agreed on goals, it is important follow through with the care plan. Talk with your health care provider if you have any questions. Please call us at 1-319-384-9423 if you:

  • Have questions about the plan
  • Feel you cannot follow the plan for medical reasons

Medications Policy

Prescriptions are only given to patients in active treatment with the Pain Clinic. It is important to take the medicines as ordered.

Keep all medicines in a safe place.

Patients seen for consultation only or second opinion will not be given prescriptions. The referring provider will decide to follow the Pain Clinic recommendations or not.

Prescription Refill Policy

Active patients will have refills coordinated with scheduled return appointments. Please call 1-319-356-7100 or toll free 1-800-777-8442 and ask for the Pain Clinic prescription refill line at least seven days before you need the prescription. Leave a message with:

  • Your (patient’s) name and birth date
  • A telephone number where you can be reached during normal business hours
  • Name of medicine(s)
  • How much and how often you take medicine(s)
  • How many days of the medicine you have left
  • A pharmacy phone number and mailing address

Some prescriptions cannot be called into a pharmacy and will need to be picked up in the Pain Clinic during business hours.

Contact Information

Because email is not a secure way to communicate, please use contact us using MyChart, the telephone, or schedule an appointment to talk to us in person.

If you need care outside of normal business hours, call your primary care provider or get help at UI QuickCare or emergency room.

Call us right away if you have a procedure scheduled and you:

  • have been sick recently or are taking antibiotics
  • are taking an anticoagulant or anti-platelet medicine (blood thinner) (You will need to talk with your treating doctor about stopping it until after the procedure.)
  • do not have someone to drive you home