Need urgent care today? Request a video visit now.

You can see a UI QuickCare or UI Urgent Care provider today from the comfort of home. Just go to your MyChart account and request your video visit from there. If you don’t have your free MyChart account yet, you can sign up for an account instantly and then request your video visit.

Log in to MyChart Learn more about MyChart Request COVID-19 screening

Reserving a spot at UI QuickCare or UI Urgent Care

2019 Novel Coronavirus

Help us protect patients and staff

  • If you have flu symptoms or health concerns related to 2019 Novel Coronavirus (COVID-19), we ask that you schedule a video visit.
    • Symptoms include fever in the last 24 hours or new or worsening: cough, sore throat, or shortness of breath
  • To ensure the health and safety of our patients and staff online scheduling is temporarily on hold.
  • There are temporary visitor restrictions in effect for both adult and pediatric patients.

How to schedule a video visit

You can schedule by calling 1-319-384-9010 or schedule a video visit through MyChart.

Learn more about video visits

Visitor restrictions

The temporary restrictions apply to all UI Health Care patient care facilities, including UI QuickCare or UI Urgent Care.

  • Adult patients: Please arrive on your own
  • Pediatric patients: One parent or legal guardian may come with to seek care

Read the policy for specifics

Frequently Asked Questions

UI Health Care has a new online self-scheduling service for UI QuickCare and UI Urgent Care clinics. When you need to visit one of our UI QuickCare or UI Urgent Care clinics, reserving a spot in advance allows you to choose the clinic you want to visit and pick the estimated time slot you want to be seen by our providers. This can mean less time spent in the waiting room, because you can arrive at the clinic closer to the time you'll be seen.

What are the benefits of reserving a spot at UI QuickCare or UI Urgent Care in advance?

When you reserve a spot online, you choose the time that works best for you. Then you can continue your work day, run errands, or just relax at home. And MyChart users can use eCheck-in to fill out their paperwork—such as insurance information and medical history—online, before arriving at the clinic. This gives you the option to arrive at the clinic closer to the time you'll be seen, which means less time spent sitting in the waiting room.

When should I use UI QuickCare or UI Urgent Care?

Use UI QuickCare or UI Urgent Care any time you need care for an acute illness that requires same-day care. If it's an emergency, you should dial 911 instead. UI QuickCare and UI Urgent Care are not meant for appointments for chronic health issues or preventative care. You should make those appointments with your primary care provider as you normally would.

How do I choose between going to UI QuickCare or UI Urgent Care?

Both UI QuickCare and UI Urgent Care treat acute illnesses, but UI Urgent Care has added services, like X-ray, IV fluids, comprehensive on-site lab services, and offers extended evening and weekend hours and even some holiday hours.

Do I need to check in when I arrive?

Yes. When you get to the clinic, check in with our staff so they know that you're ready to be seen. Be sure to bring your insurance information with you.

Is it a scheduled appointment?

No. Reserving a spot online lets you pick an estimated time to be seen. It's a way to help you choose when to arrive at the clinic, and that can reduce the amount of time you need to spend sitting in the waiting room.

Will I be seen at the time I sign up for?

The time you sign up for your UI QuickCare or UI Urgent Care visit is only an estimate. The actual time you are seen will depend on several factors, including the number of patients already being treated in the clinic and the variety of their illnesses.

Will I be the first to see a provider?

Patients who need more urgent or immediate care generally receive attention sooner. Your actual wait time may change based on our staff's assessment of each arriving patient, including walk-in patients who were unable to use the reservation tool.

Do I have to reserve a spot before I visit UI QuickCare or UI Urgent Care?

If there isn't a time that works for you, you can still contact the clinic by phone and ask about walk-in availability.

What if I am late for my arrival time?

If you get to the clinic more than 10 minutes after the arrival time you chose, your slot will not be held, but you can still check in as a walk-in patient.

Note

Our online Reserve A Spot and Wait Queue tools are estimates of the number of patients waiting. Patients needing more urgent or immediate care may receive attention sooner. We appreciate your flexibility.