UI Health Care Volunteer Services Annual Report FY25

In 2025, revenue from the Volunteer Services Retail Businesses provided $231,584 in funding to support patients and families across UI Health Care. 

Thank you for your continued support of Volunteer Services, our patients and families. 

1,184 Volunteers
958 Student
226 Community
79,847 Volunteer Hours
15% increase from FY24
$2.8 million
Hourly equivalent value
Volunteer Recognition
  • 153 volunteers received Making a Difference Awards recognizing their service excellence (197% award increase from FY24)
  • 29% student volunteers have served over 100+ hours
  • Guest Services volunteers served 3,925 hours supporting patient transport
  • 5,926 compliances were completed by volunteers and processed by our staff to ensure excellent, safe service
Volunteer holding flowers
Group of smiling volunteers
New Partnerships - Pilot Programs
  • Pediatric Patient & Family Support Volunteer
  • Medical Center North Liberty Guest Services
  • Surgical & Neurosciences Intensive Care Unit (SNICU) Family Lounge
  • Guest Services Centralized Equipment Distribution Volunteer

Retail business highlights

77,560 customers supported our mission!

Gift Shop
  • 9,996 Greeting Cards
  • 6,251 Flowers
  • 11,719 Toys & Plush Pieces
  • 23,969 U.S. Postal Stamps
Fourth Floor Salon

545 Patients & Visitors Served

1,074 Haircuts

364 Patients No Pay: Service for inpatients who would benefit but face financial barriers

44 Radiant & Resilient: One-on-one services provide free wigs to help patients feel confident while undergoing treatment

 

Rooftop Cafe and Terrace

41,858 Visits

Monthly statistics

  • 3,322 beverages
  • 922 Power Plant energy drinks
  • 671 cups of coffee

  • 912 baked goods

    33% increase in total sales from FY24

    74% increase in monthly beverages sold from FY24

Relaxation Station Massages
  • 968 visitors
  • 532 10-minute chair massage
  • 1,000+ donations