University of Iowa Health Care launches new COVID-19 helpline

Media Statement - Saturday, March 14, 2020

University of Iowa Health Care has launched a new helpline to answer questions about influenza or 2019 Novel Coronavirus (COVID-19) for health care professionals as well as members of the community.

The helpline will address topics such as:

  • Steps to prevent illness
  • How to keep work, school, and communities safe
  • The latest guidelines from the Centers for Disease Control and Disease and the Iowa Department of Public Health
  • What UI Health Care is doing to address COVID-19

The helpline is not for urgent patient care needs. Anyone with signs or symptoms of the flu or COVID-19 are encouraged to call for a video visit with a UI Health Care provider.

The helpline will be staffed 24 hours a day, seven days a week. Numbers to call are:

  • For general COVID-19 information and questions: 319-384-8819
  • For patients with COVID-19 and flu symptoms: 319-384-9010
  • For emergencies: 911