Visitor Guidelines at UI Health Care
Visitor Guidelines
Visitor Ages
Any visitor under the age of 14 must always be supervised by an adult.
Visiting hours
For all inpatient units are from 8 a.m. to 8 p.m.
Face masks
Are optional for everyone in our facilities, except for those who have symptoms of a respiratory virus.
Current Restrictions, Effective July 25, 2023
For adult patients (age 18+)
Adult inpatient
- Four visitors/support persons are allowed per patient per day.
- If a patient is admitted after 8 p.m., visitors are all allowed to go to the inpatient unit for one hour after patient admission.
- One visitor/support person is allowed overnight (8 p.m. to 8 a.m.).
Adult outpatients (arriving for a clinic visit, then returning home):
- Two visitors/support persons are allowed for patients
Adult surgical and procedural patients:
- Four visitors/support persons are allowed per patient per day.
- Only two visitors/support persons on the unit at a time
- At least one visitor must be 18 or older.
Labor and Delivery/Postpartum
- Four visitors/support people—plus birth support person/partner (father/designee of baby)—are allowed per patient.
For pediatric patients
Pediatric inpatients:
- Four visitors/support persons are allowed per patient per day.
- Two visitors/support persons may stay overnight.
- NICU:
- Visitors under the age of 14 must be a sibling of the patient or the patient’s parent.
- Pediatric Bone Marrow Transplant Unit:
- Only two adult visitors/support persons are allowed per patient per day.
Pediatric outpatients (arriving for a clinic visit, then returning home):
- Two adult visitors/support persons are allowed.
Pediatric surgical and procedural patients:
- Four visitors/support persons are allowed per patient per day.
For All Visitors/Support Persons
These requirements must be met for visitors/support persons to be allowed entry into our facilities.
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Must not have symptoms of a respiratory or any other contagious illness.
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Should be a support person who is essential for the physical and mental well-being of the patient.
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If under the age of 14, they must always be supervised by an adult.
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Must stay in designated areas (such as the patient’s room or clinic waiting area) as much as possible.
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Note: Visitor guidelines in some areas are different to protect the health and safety of patients.
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Face masks are optional for everyone in our facilities, except for those who have symptoms of a respiratory virus, for which face masks are required. Learn more about face masks at UI Health Care.
Further Assistance
- Mobility assistance: Staff can assist patients with exiting/entering vehicles, wheelchair escorts, and directions.
- Interpreter: Call 1-319-356-1967 or 1-800-777-8442 ahead of your visit to ask for an interpreter (preferred) or once you arrive by asking a staff member.
- More information: The Main Entrance Information Desk is staffed 24/7 (call 1-319-356-2456 with questions), and the Office of the Patient Experience will have staff at major entrances to address concerns.