20 patient care units and clinics recognized for teamwork

Every year, the Office of the Patient Experience highlights units and clinics that excel in patient experience and teamwork, based on patient feedback from a nationwide survey. This data-driven approach identifies UI Health Care teams that patients commend for having the "best teamwork."  

“Our team award winners exemplify the spirit of collaboration that drives everything we do,” says Kipton Pedersen, Director of OPE. “Every individual contributes to the patient experience, and when we support one another and celebrate collaboration, we build a culture where excellence becomes the norm.”

The Office of the Patient Experience recognizes teams across three categories including Outstanding Patient Experience Team Award, Exceptional Patient Experience Team Award, and Journey to Success Team Award. Percentile rankings are based on patient experience surveys conducted by Press Ganey – a health care survey vendor – asking if “staff worked well to care for you.” The results are compared to other organizations nationally for patient visits during fiscal year 2025.

“Collaboration is at the heart of delivering exceptional, patient-centered care,” says Pedersen. “Celebrating this year’s winners and hearing the stories behind their success was truly rewarding. When we work as one team, we create an environment where patients feel supported and confident in their care. Together, there’s no limit to what we can achieve at UI Health Care.” 

The Exceptional Patient Experience Team Award is awarded to teams who ranked in the top 10% on the Press Ganey survey. 14 teams were recognized this year.

• Interventional Radiology, Medical Center University
• Cardiovascular Intensive Care Unit, Medical Center University
• Burn Clinic, Medical Center University
• Clinical Cancer Center, Medical Center University
• Dermatology, Iowa River Landing East
• Dermatology, Bettendorf, Lincoln Road
• Dermatology, Cedar Rapids, 10th Street SE
• Obstetrics and Gynecology, Davenport, Dexter Court
• Urbandale, 86th Street
• Pediatric Cardiology, Davenport, East Rusholme St.
• Gastroenterology, Iowa City, Jefferson St.
• Child Health Specialty Clinics
• Pulmonology, Iowa City, Jefferson St.
• Interventional Radiology, Medical Center Downtown