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Billing Checklist

Your charges for hospital and/or clinic services and professional fees/services from University of Iowa Hospitals & Clinics will be combined into one bill. You are responsible for paying your bill in full by the designated due date on the billing statement. If you have a question about your bill or are unable to pay the balance in full, please call Patient Financial Services at the phone number on the back of your statement.

Follow this checklist to help ensure a smooth billing process.

 

Before Your Appointment

  1. Contact your insurance company to make sure you understand your benefits and your plan’s requirements.
  2. Confirm that University of Iowa Hospitals & Clinics is a contracted provider of services for your plan.
    • You can review a list of payors UI Hospitals & Clinics has a contract with.
    • Because this list is not comprehensive, you may wish to call to confirm with your insurance company.
  3. Obtain a referral if required by your insurance company. Discuss this with your primary care physician prior to scheduling an appointment with one of our specialists.
  4. Know the limitations of the referral and obtain an extension or expansion of the scope of the referral if needed.
  5. If you are a new patient to UI Hospitals & Clinics or have experienced a change in your insurance coverage since your last visit, please contact our Registration unit within Patient Financial Services to update prior to your appointment. You may contact 1-866-309-0832. This will decrease your wait time upon arrival to your appointment.

At Check-In

  1. Bring your driver’s license or another form of identification.
  2. Bring your health insurance card.
  3. If you are a returning patient, let us know if your personal or insurance information has changed since your last visit.
  4. Alert the check-in staff if your visit is related to an accident, either motor vehicle accident related or liability, as this could change the responsible party information needed in order to bill appropriately.
  5. Be prepared to make a co-payment or deductible as needed.

After Your Visit

  1. Respond promptly to any requests from your insurance provider to ensure timely resolution of your charges.
  2. If you have an out-of-pocket balance due on a bill, please make timely payment.
  3. Call us if you have any questions or concerns about a bill or to make an arrangement if you cannot pay your balance in full.

Sidebar content

  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines, screenings, and restrictions
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Email a Hospitalized Patient
      • Festival of Cultures 2022 - Virtual Gallery
      • Holiday Resources for Patients and Visitors
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Nondiscrimination Notice
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
      • Spiritual Services
        • Labyrinth
        • Midweek Meditations
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Diversity
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
      • Visitor Restriction FAQs for Patients
    • Driving directions and parking
      • Driving Directions and Parking at Iowa River Landing
    • How to Prepare for a Visit
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Your Visit to UI Hospitals & Clinics
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Gale Virtual Reference Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Performing Arts
          • Project Art Main Office
          • Project Art Online Gallery - Permanent Pieces
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 42nd Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking

Patient Financial Services

Patient Billing

To make payment arrangements or discuss financial assistance, please contact:

  • Phone: 1-319-384-2196
  • Toll free: 1-866-393-4605
  • Email: [email protected]
  • Pay your bill online 24/7

Registration

To update your insurance, please contact:

  • Phone: 1-866-309-0832
  • Email: [email protected]

Financial Counseling Services

For estimates, please contact:

  • Phone: 1-319-384-6275
  • Toll free: 1-866-452-8506
  • Email: [email protected]

All service's are located at:

200 Hawkins Drive

Iowa City, IA 52242

 

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200 Hawkins Drive
Iowa City, IA 52242
United States

1-800-777-8442
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