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Patient and Family Advisory Board (PFAB)

Family Medicine psych residents

At UI Health Care, we want our patients and their families to have the best experience possible. The Patient and Family Advisory Board is just one of the ways we engage with our patients and their family members to make this possible.

The Patient and Family Advisory Board (PFAB) is a group comprised of patients, family members, caregivers, and member of the UI Health Care team. The board meets every other month to share information, discuss topics of importance, and collaborate on improvement strategies aimed at making a positive impact on patient care and the patient experience at UI Health Care.

The advisory board is essential for giving our patients a voice regarding many changes that occur throughout the hospital. Board Members enjoy a safe forum that allows them to voice concerns, provide feedback, and present suggestions that will help improve the care experience for others that rely on UI Health Care for their health care needs.

Help make a difference

UI Health Care's goal is to form a collaborative relationship between patients, families, and their health care team that is culturally sensitive, respectful, and compassionate.

The advisory board strives to have representatives from a variety of diverse backgrounds, cultures, and care experiences to:

  • Talk about barriers to care, treatment, and services
  • Suggest ideas and solutions that will enhance the care experience
  • Give the patient and family perspective
  • Help us better plan and educate other patients and families on support services available to them

Advisory Board

Interested potential applicants to the board must:

  • Be a current patient or family member of a current patient (patients/family members who are not currently receiving care but have received care within the last year may also be considered)
  • Be committed to regularly attending meetings, which are held every other month
  • Sign an advisory board statement of confidentiality

Learn More and Apply

Apply now using our online form

Download an application

Sidebar content

  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines, screenings, and restrictions
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Email a Hospitalized Patient
      • Festival of Cultures 2022 - Virtual Gallery
      • Holiday Resources for Patients and Visitors
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Nondiscrimination Notice
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
      • Spiritual Services
        • Labyrinth
        • Midweek Meditations
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Diversity
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
      • Visitor Restriction FAQs for Patients
    • Driving directions and parking
      • Driving Directions and Parking at Iowa River Landing
    • How to Prepare for a Visit
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Your Visit to UI Hospitals & Clinics
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Gale Virtual Reference Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Performing Arts
          • Project Art Main Office
          • Project Art Online Gallery - Permanent Pieces
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 42nd Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop CafĂ© and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking

Already a PFAB member?

Contact us: [email protected]

Members can download past meeting minutes

Contact Us

You can always contact our office with positive feedback about your care, questions, or concerns. Reach us via email or phone.

  • Call us at 1-319-356-1802
  • [email protected]

Locations and Offices

Office of the Patient Experience

CC102 Boyd Tower (BT)
Level 1, Elevator B
1-319-356-1802
[email protected]
Resource Office
In University of Iowa Hospitals & Clinics
200 Hawkins Drive, Iowa City, IA 52242
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200 Hawkins Drive
Iowa City, IA 52242
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1-800-777-8442
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