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Our North Liberty campus is now open. Orthopedics and rehabilitation, emergency department, 24-hour pharmacy, and more.
Patients: Please check your appointment confirmation or log in to your MyChart account to verify your appointment location.
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  3. Billing, Insurance, and Financial Assistance
  4. Insurance Coverages and Patient Registration
Email Insurance Coverages and Patient Registration
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Print Insurance Coverages and Patient Registration

Insurance Coverages and Patient Registration

Patients and their families frequently ask the question:

"Will my insurance cover this procedure?"

The safe answer is: "Check with your insurance provider." Coverage varies widely among insurance carriers and within plans they offer. Your financial responsibility will vary depending on the type of service, type of professional providing the service, and your health insurance plan.

UI Health Care Insurance Contracts
UI Health Care Insurance Contracts
You also can consult the most recent list of UI Health Care Insurance Contracts.

Get Specifics from Your Insurer

You will need to contact your insurance provider to verify your plan’s specific coverage. You may be responsible for pre-authorization of services provided. Failure to authorize may result in the denial of payment by an insurance company. If the insurance company does not approve payment you will be responsible for payment in full.

Your Responsibilities

Many plans require you to pay a co-payment at the time the service is provided. UI Health Care can receive your co-payment on a debit or credit card (Visa, MasterCard, Discover, American Express).

It is your responsibility to ensure that your insurance company has up-to-date and correct information about you and others covered by your insurance.

Upon receiving your insurance information, we will submit a claim to your insurance company. Payment for service will be sent to UI Health Care. If your insurance company fails to pay within a reasonable time, you will be billed for the services.

Many health insurance plans limit the payment for medical services based on their own schedule of “usual, customary, and reasonable” (UCR) allowances. These allowances are acceptable:

  • If UI Health Care has a contract with your insurance company and the charge is on the fee schedule, the difference between the charge amount and the UCR amount will not be billed to you.
  • If UI Health Care does not have a contract with your insurance company, the difference between the charge amount and the UCR amount will be billed to you.
Sidebar content
  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
        • Questions for Former Mercy Iowa City Patients
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Holiday Resources for Patients and Visitors
        • Holiday Hours
      • Send a Letter to a Hospitalized Patient
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Notice of Nondiscrimination
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Avis sur les pratiques de confidentialité
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • Patient FAQ - Nabla
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
        • What to Know About MyChart as a Former Mercy Iowa City Patient
      • Spiritual Services, Medical Center Downtown Campus
      • Spiritual Services, Medical Center University Campus
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Accessing Patient Care
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
        • Is 319-338-2111 calling you? It's UI Health Care
      • We Ask Because We Care
    • Driving directions and parking
      • Medical Center University Campus
      • Traffic Notifications
      • Iowa River Landing
    • How to Prepare for a Visit
      • Have an Appointment Scheduled at a Former Mercy Location?
      • New to the US? - Find The Right Care
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Your Visit to Medical Center on the University Campus
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Performing Arts
          • Project Art Online Gallery - Permanent Pieces
          • Project Art Staff Directory
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 45th Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking
        • Visitor Parking Pass Booklet
    • Medical Center on the North Liberty Campus
      • Driving Directions and Parking
      • Places to Eat
        • Patient Room Service
        • Today's Menu
    • Your Visit to Medical Center Downtown
      • Chapel
      • Driving Directions and Parking
      • Gift Shop - Goldfinch Gifts
      • Guest Lodging
Patient Financial Services

Patient Billing

To make payment arrangements or discuss financial assistance, please contact:

  • Phone: 1-319-384-2196
  • Toll free: 1-866-393-4605
  • Email: [email protected]
  • Pay your bill online 24/7

Registration

To update your insurance, please contact:

  • Phone: 1-866-309-0832
  • Email: [email protected]
  • Update using MyChart

Financial Counseling Services

For estimates, please contact:

  • Phone: 1-319-384-6275
  • Toll free: 1-866-452-8506
  • Email: [email protected]

 

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