Quality and Safety

Quality Safety

We measure the quality of your care by how well we meet your expectations and the highest national standards of safety and effectiveness. Where you go does matter™, and we strive to provide you with care that is:

  • Safe—avoiding injuries from the care that is intended to help you
  • Timely—reducing waits and sometimes harmful delays for you when you receive care and also for the person who gives care to you
  • Effective—providing care to you and all other patients who can benefit and refraining from care if you and other patients are not likely to benefit
  • Efficient—avoiding waste, in particular waste of equipment, supplies, ideas, and energy
  • Equitable—providing care that does not vary in quality because of gender, ethnicity, geographic location, and socioeconomic status
  • Patient-centered—providing care that respects your preferences, needs, and values and ensuring that your values guide all clinical decisions

How Our Quality Is Evaluated

Several regional and national agencies are our partners in ensuring that we deliver quality care to our patients. We are held to high standards by government agencies such as Medicare and Medicaid and by national accrediting bodies such as the Joint Commission, the nation's leading accrediting body in health care.

We also submit quality statistics to groups such as Hospital Compare and the Iowa Healthcare Collaborative so that our current and future patients can determine where our care stands among our regional and national peers.

Our Measures of Quality and Safety Performance

Every quarter, we post our Quality and Safety Performance Measures for review by our care teams and, most importantly, by our patients and their families.

How We're Doing

National agencies help us compare our performance to our peers on key practice measures involving care for

  • Children's Asthma Care
  • Emergency Department
  • Endoscopy 
  • Hospital-Based Inpatient Psychiatric Services
  • Immunization Measures
  • Perinatal Care
  • Sepsis
  • Stroke
  • Venous Thromboembolism

In addition, for several years we have been asking our patients to tell us how we're doing. These patient satisfaction surveys tell us what parts of our operation are working well and what parts require adjustments.

Your Role in Ensuring Quality

You and your family members are key advocates for your safe and effective care. Be certain that questions about your care are thoroughly answered by your care team members.

Frequently Asked Questions

Why is measuring quality care important?
Access to quality care measurement can help you better understand the various measures of health care quality and help you to make more informed choices. Conversely, hospitals that collect, share, and compare quality data can potentially use the information they generate to improve their systems of care. Read more...