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    • Billing, Insurance, and Financial Assistance
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Print Financial Counseling Services

Financial Counseling Services

If your insurance plan is not accepted at University of Iowa Hospitals & Clinics, or if you do not have insurance, or are a self-pay patient, a financial counselor can meet with you prior to scheduling your appointment.

Your Financial Counselor Will:

Prepare an estimate

A financial counselor will prepare a good faith estimated cost of services for you. Estimates may not represent the full scope of charges that you actually incur.

Request a deposit

A deposit is requested for the estimated cost of the services.

If the deposit turns out to be more than your final bill, you will be refunded once the insurance balance has been settled. If there was no insurance involved, we will refund your money once all charges have been totaled.

Discuss Options

A financial counselor will discuss whether you are eligible for government assistance, financial assistance, payment options, and financial guidelines.

Patient estimates

UI Health Care believes that generating an estimate using the guest estimate feature or through your MyChart account will provide a better value in understanding your potential out-of-pocket expenses.

Get a patient estimate with MyChart 

Get a patient estimate as a guest 

Estimate Disclaimer:

Reach out to your insurance provider directly for specific coverage and benefit information, including your financial responsibility, as it is the insurance company that determines whether a service is covered and what your specific patient responsibility will be.

You have the right to initiate a patient-provider dispute resolution if the actual billed charges are substantially in excess of the expected charges included in this good faith estimate. Initiating a patient-provider dispute resolution will not adversely affect the quality of health care services furnished. To initiate a dispute, please review our contact information below.

This good faith estimate is not a contract and does not require the patient to obtain the items or services from any of the providers or facilities identified in the good faith estimate.

Why costs may vary:

  • If the services you receive vary from the services selected during the estimation process.
  • The location of where your services are received. For example, University of Iowa Hospitals & Clinics main campus and UI Health Care–Iowa River Landing versus a physician office clinic such as University of Iowa Community Clinics, UI QuickCare or UI Urgent Care.
  • If your year-to-date benefit information such as deductible, coinsurance and out of pocket maximum changes between the time you receive this estimate and the time at which you receive your care. 
  • If University of Iowa Hospitals & Clinics’s contract with your insurance carrier changes.
  • If your insurance carrier is not contracted with University of Iowa Hospitals & Clinics.

Sidebar content

  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines, screenings, and restrictions
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Email a Hospitalized Patient
      • Festival of Cultures 2022 - Virtual Gallery
      • Holiday Resources for Patients and Visitors
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Nondiscrimination Notice
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
      • Spiritual Services
        • Labyrinth
        • Midweek Meditations
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Diversity
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
      • Visitor Restriction FAQs for Patients
    • Driving directions and parking
      • Driving Directions and Parking at Iowa River Landing
    • How to Prepare for a Visit
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Your Visit to UI Hospitals & Clinics
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Gale Virtual Reference Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Project Art Main Office
          • Project Art Online Gallery - Permanent Pieces
          • Project Art Performing Arts Events
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 42nd Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking

Patient Financial Services

Patient Billing

To make payment arrangements or discuss financial assistance, please contact:

  • Phone: 1-319-384-2196
  • Toll free: 1-866-393-4605
  • Email: [email protected]
  • Pay your bill online 24/7

Registration

To update your insurance, please contact:

  • Phone: 1-866-309-0832
  • Email: [email protected]

Financial Counseling Services

For estimates, please contact:

  • Phone: 1-319-384-6275
  • Toll free: 1-866-452-8506
  • Email: [email protected]

All service's are located at:

200 Hawkins Drive

Iowa City, IA 52242

 

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200 Hawkins Drive
Iowa City, IA 52242
United States

1-800-777-8442
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