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About Our Patient Experience Surveys and Provider Ratings

Panaich with patient

About patient experience surveys and their importance

Like many academic medical centers and hospitals across the country, we work with Press Ganey, an independent health care organization that helps us collect information about patient satisfaction that we use to continually improve the patient experience.

Following an encounter, a patient may be contacted by mail, email, or text message and asked to complete a survey about their care experience.

Every survey submitted makes an impact on our organization. Each survey is sent to Press Ganey, and then Press Ganey shares the results with us so we can learn from your responses and comments.

About provider ratings and comments

You have a choice in doctors. Wouldn’t it be great to know what other patients thought about their care experiences before you book an appointment? You can make a better-informed decision using our star ratings and patient comments.

The Care Provider section of our outpatient survey is composed of five standard survey questions. Patients rank each response on a scale of 1 to 5, with 5 being the most favorable response.

These responses are used to create the provider star rating you see on our website for each provider. The star rating is the average of all responses for that provider.

Our provider star ratings take into account patient feedback from over 300,000 completed surveys. Because of this, patients can feel confident that these ratings will help them make informed decisions when choosing a provider.

Why doesn't my provider have ratings?

In this case, your provider has not yet received the minimum number of survey results. To provide our patients and visitors with the most accurate and useful information, we only post star ratings when 30 or more patients have completed a survey. Please consider filling out a survey after your next visit. This will help us ensure they are represented in our star ratings and will help other patients make informed decisions.

 

More options to provide us with feedback

Join the Patient and Family Advisory Board

Have a concern? Our patient relations specialists can help

     

    Sidebar content

    • Your Visit
      • Billing, Insurance, and Financial Assistance
        • Financial Counseling Services
        • Financial and Billing Assistance
          • Billing Checklist
          • How to Read Your Bill
          • Options and Steps for Paying your Bill
          • Rights and Protections Against Surprise Medical Bills
          • Billing for Hospital-Based Clinics
        • Frequently Asked Questions About Billing, Insurance, and Records
        • Insurance Coverages and Patient Registration
          • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
          • Medicare Coverage
          • UI Health Care Insurance Contract List
        • Medical Records Request
      • Visitor Resources
        • Visitor guidelines, screenings, and restrictions
          • Face Mask Guidelines and Requirements
          • Visitor Restriction FAQs for Family Members
        • Things to Do in the Iowa City Area
        • Places to Stay in the Iowa City Area
          • Overnight Stay for Guests
          • Ronald McDonald House and Hope Lodge
        • Things to Do in the Hospital
        • Email a Hospitalized Patient
        • Festival of Cultures 2022 - Virtual Gallery
        • Holiday Resources for Patients and Visitors
        • Send a gift
      • Patient Resources
        • Patient Rights and Responsibilities
          • Social Media Policy
          • Nondiscrimination Notice
          • Health Content Permissions Policy
          • HIPAA Notice of Privacy Practices in English
            • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
          • SMS Terms and Conditions
        • Get to Know MyChart
          • MyChart Care Companion
          • eCheck-in with MyChart
        • Spiritual Services
          • Labyrinth
          • Midweek Meditations
        • Create a Patient Blog
        • Interpretation and Translation Services
        • Office of the Patient Experience
          • About Our Patient Experience Surveys and Provider Ratings
          • Our Commitment to the Patient Experience
          • Patient Relations Specialists
          • Patient and Family Advisory Board (PFAB)
          • UI Health Care's Commitment to Diversity
        • Telephone Numbers at UI Health Care
          • Integrated Call Center
        • Visitor Restriction FAQs for Patients
      • Driving directions and parking
        • Driving Directions and Parking at Iowa River Landing
      • How to Prepare for a Visit
        • On-Going Care and Follow-Up Visits
          • Home Care Options and UI Community HomeCare
          • On-Going Care Options
          • Therapy Options
        • Understanding your Health Care Team Roles
      • Your Visit to UI Hospitals & Clinics
        • Services and Amenities
          • Lost & Found
          • UI Home Solutions–Medical Supply Store
            • Mommy and Me Bedside Delivery
          • Banking Services
          • Dietitian Services
          • Discharge Lounge
          • Environmental Services
          • Fourth Floor Salon
          • Gift Shop - Wild Rose Gifts
          • Guest and Concierge Services
          • Mailboxes and Mailing Addresses
          • Patients' Library
            • Gale Virtual Reference Library
            • Patient Library Catalog
          • Play Spaces
          • Project Art
            • Artist—Art and Illness Series
              • As I Live and Breathe
            • Medical Museum
            • Performing Arts
            • Project Art Main Office
            • Project Art Online Gallery - Permanent Pieces
            • Requesting art for patient-focused spaces
            • Temporary Exhibits
              • 42nd Annual Staff Art Show
              • Become a Project Art Exhibitor
              • Past Temporary Exhibits
          • Wheelchairs and Patient Escorts
          • Wifi Network and Computer Access
        • Places to Eat
          • Atrium Dining Room
          • Compass Express
          • Patient Room Service
          • Rooftop Café and Rooftop Terrace
          • The Fountain Dining Room
          • The Marketplace
        • Driving Directions and Parking

    Contact Us

    You can always contact our office with positive feedback about your care, questions, or concerns. Reach us via email or phone.

    • Call us at 1-319-356-1802
    • [email protected]

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    Office of the Patient Experience

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    Level 1, Elevator B
    1-319-356-1802
    [email protected]
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