Billing, Insurance, and Payments Questions for Former Mercy Iowa City Patients

For services provided on or after Jan. 31, 2024, your bill will come from UI Health Care.  

For billing questions for services provided on or after Jan. 31, 2024, you can contact Patient Billing Services at 319-384-2196. 

If you still owe money on a bill for services at Mercy Iowa City before Jan. 31, 2024, you can still pay in the same ways you previously could, except for in-person payments at the clinics. Your bill should list information on how to pay, or you can call us at 319-339-0300.

As former Mercy Iowa City locations transition to MyChart, some bills will be available for payment in MyChart, and some will not be transitioned to this system yet. If your bill does not yet show up in MyChart, you can pay it by following the instructions on your bill.

While your insurance plan won’t change as a result of this transition of ownership (unless you are a former Mercy Iowa City employee), we encourage you to check with your insurance company to see if there will be any changes in your out-of-pocket costs. You should not need to notify your insurance carrier otherwise. 

Once your claim has been processed by your insurance company, you will receive a bill in the mail with further instructions on how to pay your balance. 

As operations continue to transition to UI Health Care, it will take some time to work through system changes. We expect it will be several months before we will resume accepting payments in clinic. 

Going cashless in our clinics simplifies our operations and increases safety and efficiency for patients and staff.