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Patient Rights and Responsibilities

You have many rights and responsibilities as our patient.

Your rights embrace:

  • Your medical care
  • Decision-making and your directives
  • Your election to allow experimental treatments
  • Your personal needs
  • Your contacts and communications
  • Your medical records
  • Your bill
  • Your discharge planning
  • The manner in which problems are resolved

We invite you to read a brochure that lists your rights and responsibilities as a patient.

The Role of the Relations Specialist

We train our staff to listen to patient concerns and the concerns voiced by family members or visitors. Then, they are to follow through with a thorough review and provide a response that describes how the issues were reviewed and actions that were taken to resolve them.

To share a concern or complaint, please contact any staff member or contact the Office of The Patient Experience at 1-319-356-1802, or 6-1802 from a hospital phone, by e-mail at [email protected] or by mail to:

Office of The Patient Experience
UI Hospitals & Clinics
200 Hawkins Drive
CC102 General Hospital (GH)
Iowa City, IA 52242

Patients who express a concern, complaint, or grievance, will not have their future access to care compromised in any way.

If you have a further concern about the quality of your care, you may contact the Iowa Department of Inspections and Appeals in Des Moines at 1-515-281-4115.

If you feel your concern about safety or quality of care provided in the hospital has not been adequately addressed, you may also report your concern to the Joint Commission on Accreditation of Healthcare Organizations. Call 1-800-994-6610 or e-mail [email protected].

Information about your health and care is protected by a body of federal regulations referred to as HIPAA (Health Insurance Portability and Accountability Act). HIPAA policies give you more control over who can see your private medical information. They also describe what health care providers can and can not do related to your protected health information.

 

You may ask for an accounting of disclosures by calling the Joint Office for Compliance at 1-319-384-8282. This is a list of the times we have shared your personal health information (PHI), who we shared it with, and why.

Sidebar content

  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines, screenings, and restrictions
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Email a Hospitalized Patient
      • Festival of Cultures 2022 - Virtual Gallery
      • Holiday Resources for Patients and Visitors
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Nondiscrimination Notice
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
      • Spiritual Services
        • Labyrinth
        • Midweek Meditations
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Diversity
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
      • Visitor Restriction FAQs for Patients
    • Driving directions and parking
      • Driving Directions and Parking at Iowa River Landing
    • How to Prepare for a Visit
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Your Visit to UI Hospitals & Clinics
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Gale Virtual Reference Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Project Art Main Office
          • Project Art Online Gallery - Permanent Pieces
          • Project Art Performing Arts Events
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 42nd Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking

Patient Rights Brochure

Download brochure

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