What to Know About MyChart as a Former Mercy Iowa City Patient

Epic is the electronic medical record system (EMR) that UI Health Care uses. With Epic, patients are able to have one single, comprehensive medical record. This enables us to provide higher-quality, more personalized care that is better coordinated between the patient and care team(s).

MyChart, Epic’s patient portal, provides a way for patients to access their personal health information, and stay in touch with their care team in between visits. MyChart can help patients stay more engaged in their care.

MyChart lets patients access their personal health information, and even take care of many things on their own before they get to a clinic or medical center. Using MyChart is not only convenient for patients, but also for clinic and medical center staff. MyChart allows patients to:

• View their medical record
• Request an appointment for some services
• See test results
• Complete eCheck-in and questionnaires prior to a clinic or medical center appointment, decreasing the time spent on these tasks on-site
• Request a prescription renewal or refill at a UI Health Care pharmacy
• Pay bills
• Message securely with providers, which can reduce the volume of calls a patient may make to a clinic or medical center 

Yes, patients will be able to see provider notes in their MyChart accounts following an appointment.

All diagnoses are shared with the patient unless they are manually unshared by a care provider. Patients can also review their After Visit Summary or the providers’ notes in MyChart following a visit.

Yes, all results are released to MyChart.

Patients are able to schedule some types of appointments in MyChart, but the availability of this function depends on the type of appointment that you’re trying to schedule. 

Proxies have full access to the child’s MyChart account and medical records until the child turns 14 years old. When the child turns 14, proxies then have limited access to information such as insurance coverages, the ability to update demographics, electronically sign documents, etc.

For more information on MyChart and instructions to sign up, patients can visit uihc.org/get-know-mychart. Information will also be attached to a patient’s After Visit Summary, following an appointment.

If you have issues or questions when signing up for MyChart, you can contact UI Health Access at 800-777-8442 or 319-384-8442. 

At this time your past health information from visits prior to May 4, 2024 will not yet be included in MyChart. With such a large number of patient records to transfer, this will need to happen over a much longer period of time.

You can view limited health information for visits from March 2022 to May 3, 2024 in the FollowMyHealth Patient Portal, accessible at https://www.mercyiowacity.org/FMH-patient-portal

No. Eventually all of your health information will be transferred to MyChart. With such a large number of patient records to transfer, this will need to happen over a much longer period of time.

If you already have a MyChart account with UI Health Care, you will not need to take any action to merge this information. We will be able to match up your patient records between systems.