Hospital visitor screenings and restrictions in place for safety

UI Hospitals & Clinics Notice

To protect the health of our patients, their families, and our employees, University of Iowa Health Care has modified visitor restrictions and is screening patients and visitors who enter our patient care facilities.

Visitor Restrictions

Current Restrictions, Effective Sept. 6, 2021:

Note: A pediatric patient is defined as any patient under age 18, regardless of appointment location. Siblings under the age of 18 are not allowed to come to pediatric appointments or visit pediatric patients in the hospital at this time.
  • Adult inpatients (admitted to the hospital for an extended stay): One visitor/support person is allowed per patient per day.
    • Visiting hours for adult inpatients are from 9 a.m. to 5 p.m.
    • For the health and safety of our patients, there are some units that require different visitor restrictions.
  • Adult surgical and procedural patients: One visitor/support person is allowed per patient per day.
  • Adult outpatients (arriving for a clinic visit, then returning home):
    • One visitor/support person is now allowed for patients aged 70 or older.
    • One visitor/support person is allowed for prenatal appointments.
  • Pediatric inpatients (admitted to the hospital for an extended stay): Two adult visitors/support persons are allowed per patient per day.
  • Pediatric surgical and procedural patients: Two adult visitor/support persons are allowed per patient per day.
  • Pediatric outpatients (arriving for a clinic visit, then returning home): Two adult visitors/support persons are allowed per patient per day.
  • Emergency Department: One visitor/support person per patient is allowed.
  • Labor and Delivery Unit: Two visitors/support people (plus a doula) are allowed per patient. The visitor/support person must wear a face mask at all times and remain with the patient or in a designated waiting area as much as possible.
  • For newborn visits (2 months of age or less): Two parents or legal guardians will be allowed to attend.

Infants under the age of one year are allowed to accompany a parent to their parent’s appointment.

For All Visitors/Support Persons

These requirements must be met for visitors/support persons to be allowed entry into our facilities.

Note: Not all patient populations are allowed visitors at this time. To find out if you will be allowed a visitor, view our visitor restriction policy.
  • Should be a support person who is essential for the physical and mental well-being of the patient
  • Must have their name submitted by the patient to the clinic at which the appointment will occur prior to arrival
  • Must be age 18 or older and healthy
  • Will be screened for symptoms of fever and illness when arriving and asked which patient they are visiting
  • Must wear a face mask, at all times, including in patient rooms. A face shield will be provided if the individual cannot wear a mask for medical reasons
  • Stay in designated areas (such as the patient’s room for inpatients or in a waiting area for surgery and procedures) as much as possible

Further Assistance

  • Mobility assistance: Staff can assist patients with exiting/entering vehicles, wheelchair escorts, and directions. 
  • Interpreter: Call 1-319-356-1967 or 1-800-777-8442 ahead of your visit to ask for an interpreter (preferred) or once you arrive by asking a staff member. 
  • More information: The Main Entrance Information Desk is staffed 24/7 (call 1-319-356-2456 with questions), and the Office of the Patient Experience will have staff at major entrances to address concerns.

Staying Connected

Patients are encouraged to stay connected with their loved ones. Phone calls, text messages, video chats, and social media are available through free Wi-Fi connections.

These measures are for all our patient care facilities, including University of Iowa Hospitals & Clinics, UI Stead Family Children’s Hospital, clinics, specialty clinics, UI QuickCare, and UI Urgent Care.

Have More Questions About Our Visitor Guidelines?

Read our FAQs for Patients | Read our FAQs for Family Members | Download the Visitor Restrictions Handout

Visitor Screening Rules

Ashley Smith wearing PPEWe continue to limit the number of public entrances to our hospital as one measure in our safety efforts. This allows us to effective screen everyone who comes into our patient care facilities for symptoms of COVID-19. These include:

  • Fever in the last 24 hours (≥100° F or subjective fever)
  • New or worsening:
    • Sore throat
    • Cough
    • Shortness of breath
  • Have you tested positive for COVID-19 in the last 14 days?
    • If the answer is yes, you will not be permitted to enter our facilities.

Your temperature is taken by a no-touch, walk-by thermal scanner (it looks like a camera). Visitors are not permitted to enter if they exhibit signs or symptoms.

We understand these screenings may be an inconvenience, however it’s an important step to keep everyone as safe and healthy as possible. We appreciate your help in protecting our patients and staff.

Entrances Open to Patients and Visitors

  • Main Entrance: 24/7
  • Parking Ramp 3 Level 2 skywalk: 5 a.m. to 12 a.m. Monday to Friday
  • UI Stead Family Children’s Hospital entrance: 24/7
  • Pomerantz Family Pavilion, Level 2 from Parking Ramp 4 skyway: 24/7
  • Pomerantz Family Pavilion Lobby Entrance: 5 a.m. to 7 p.m. Monday to Friday

Open to Certain Patients:

  • Family Medicine circle drive near Parking Ramp 4:
    • Family Medicine Clinic: 7:30 a.m. to 5 p.m. Monday to Friday
    • Respiratory Clinic: 7 a.m. to 5 p.m. Monday to Friday, 7 a.m. to 3 p.m. Saturday and Sunday
    • This entrance is only for patients who have an appointment in the Family Medicine or Respiratory Clinic.
  • Emergency Department: Patients and visitors will be able to enter the Emergency Department as usual. Patients coming in an emergency to one of the other entrances will be directed by screening staff to the Emergency Department.
  • Labor and Delivery: The south door of John Pappajohn Pavilion is closed, but in an emergency or in labor, there is a call button at that door, where security can grant access.

Map of Entrance Adjustments

Master map of UI Hospitals & Clinics

Download a PDF of This Map