Hospital visitor screenings and restrictions in place for safety

UI Hospitals & Clinics Notice

To protect the health of our patients, their families, and our employees, University of Iowa Health Care has modified visitor restrictions and is screening everyone who enters our patient care facilities.

Visitor Restrictions

Changes effective July 2, 2020:

  • Adult inpatients (admitted to the hospital for an extended stay), surgical, and procedural patients: One visitor/support person is now allowed per patient per day.
    • Visiting hours for adult inpatients are from 1 p.m. through 5 p.m.
    • For the health and safety of our patients, there are some units that require different visitor restrictions.
  • Pediatric inpatients (admitted to the hospital for an extended stay), surgical, and procedural patients: Two parents or legal guardians are now allowed per patient per day.
  • Emergency Department and Labor and Delivery Unit: One visitor/support person per patient.
  • Adult outpatients (arriving for a clinic visit, then returning home): Visitors continue to be temporarily suspended.
  • Pediatric outpatients (arriving for a clinic visit, then returning home): One parent or legal guardian is allowed with the child per day.

For all visitors/support persons

  • Should be a support person who is essential for the physical and mental wellbeing of the patient
  • Must have their name submitted by the patient prior to arrival
  • Must be age 18 or older and healthy
  • Will be screened for symptoms of fever and illness when arriving and asked which patient they are visiting
  • Must wear a face covering, such as a face mask, at all times, including in patient rooms. A face shield will be provided if the individual cannot wear a mask for medical reasons
  • Stay in designated areas (such as the patient’s room for inpatients or in a waiting area for surgery and procedures) as much as possible

Further assistance

  • Mobility assistance: Staff can assist patients with exiting/entering vehicles, wheelchair escorts, and directions. 
  • Interpreter: Call 1-319-356-1967 or 1-800-777-8442 ahead of your visit to ask for an interpreter (preferred) or once you arrive by asking a staff member. 
  • More information: The Main Entrance Information Desk is staffed 24/7 (call 1-319-356-2456 with questions), and the Office of the Patient Experience will have staff at major entrances to address concerns.

Staying connected

Patients are encouraged to stay connected with their loved ones. Phone calls, text messages, video chats, and social media are available through free Wi-Fi connections.

These measures are for all our patient care facilities, including University of Iowa Hospitals & Clinics, UI Stead Family Children’s Hospital, clinics, specialty clinics, UI QuickCare, and UI Urgent Care.

Have more questions about our visitor guidelines?

Read our FAQs for Patients | Read our FAQs for Family Members

Visitor Screening Rules

Temperature screening at UI Hospitals & Clinics entrances

We continue to limit the number of public entrances to our hospital as one measure in our safety efforts. This allows us to effective screen everyone who comes into our patient care facilities for symptoms of COVID-19. These include:

  • Fever in the last 24 hours (≥100° F or subjective fever)
  • New or worsening:
    • Sore throat
    • Cough
    • Shortness of breath

Your temperature is taken by a no-touch, walk-by thermal scanner (it looks like a camera). Visitors are not permitted to enter if they exhibit signs or symptoms.

We understand these screenings may be an inconvenience, however it’s an important step to keep everyone as safe and healthy as possible. We appreciate your help in protecting our patients and staff.

Entrances open to patients and visitors

  • Fountain Lobby Entrance: 24/7
  • Main Entrance from Parking Ramp 3 Level 2 skywalk: 5 a.m. to 9 p.m. Monday to Friday
  • UI Stead Family Children’s Hospital entrance: 24/7
  • Pomerantz Family Pavilion, Level 2 from Parking Ramp 4 skyway: 24/7
  • Pomerantz Family Pavilion Lobby Entrance: 5 a.m. to 7 p.m. Monday to Friday

Open to certain patients:

  • Family Medicine circle drive near Parking Ramp 4:
    • Family Medicine Clinic: 7:30 a.m. to 5 p.m. Monday to Friday
    • Respiratory Clinic: 7 a.m. to 5 p.m. Monday to Friday, 7 a.m. to 3 p.m. Saturday and Sunday
    • This entrance is only for patients who have an appointment in the Family Medicine or Respiratory Clinic.
  • Emergency Department: Patients and visitors will be able to enter the Emergency Department as usual. Patients coming in an emergency to one of the other entrances will be directed by screening staff to the Emergency Department.
  • Labor and Delivery: The south door of John Pappajohn Pavilion is closed, but in an emergency or in labor, there is a call button at that door, where security can grant access.

Map of entrance adjustments

UI Hospitals & Clinics interior map

Download a PDF of this map