Financial Assistance

Stock photo of two people discussing their financial assistance needs

Need financial help? We have services and a process

University of Iowa Health Care has a long history of providing care to patients, regardless of their ability to pay. Our primary value is “the needs of the patient come first.” UI Health Care provides services to meet the needs of people who are unable to pay for care. These services include:

  • Helping people find sources to fund their care, including opportunities to work with outside agencies
  • Using fair and consistent collection practices that are in the best interest of all parties involved
  • Providing individualized payment plans
  • Providing emergency care to stabilize you, regardless of your ability to pay.

UI Health Care has developed a process for directing people to alternative sources of funding for their medical care. UI Health Care determines your need for charity care based on financial information and the medical services needed.

If you have questions about eligibility for financial assistance, you may reach our Patient Billing Services at 319-384-2196 (or toll free at 866-393-4605). You may also email us at If you are a MyChart user, you may also send us a message to our staff by accessing the Message Center, selecting “Ask A Question,” and choosing “Non-Medical Question.”

Not sure if you qualify for assistance? Here's what to do

There are income-based guidelines that will impact whether an individual is eligible for financial assistance. Those guidelines are listed in full below.

If you do qualify, you will need to fill out a financial assistance form. Those forms can be found here:


Have a question?

If you need help with the form, or have any further question around eligibility. Do not hesitate to call our financial assistance office: 1-866-393-4605

Annual Income Guidelines for Financial Assistance Eligibility Determination


  1. You must be a documented resident of Iowa.
  2. Your income is at or below 350% of the Federal Income Poverty Guidelines.
  3. You must provide proof of income (income includes gross wages, rental income, gross income from self-employment, public assistance, social security, unemployment compensation, strike benefits, alimony, child support, military family allotments, pensions, veteran's benefits, etc.) Sources of income apply to all applicable family members.
  4. Family members include patient's spouse and patient's child under the age of eighteen living at home.
  5. You must comply with the Medicaid eligibility process with the University of Iowa Hospitals & Clinics/UI Health Care system designated vendor or an on-site representative.


Effective Jan. 18, 2022

Income Level
Family Size Poverty Guidelines 200% 250% 300% 350%
1 $13,590 $27,180 $33,975 $40,770 $47,565
2 $18,310 $36,620 $45,775 $54,930 $64,085
3 $23,030 $46,060 $57,575 $69,090 $80,605
4 $27,750 $55,500 $69,375 $83,250 $97,125
5 $32,470 $64,940 $81,175 $97,410 $113,645
6 $37,190 $74,380 $92,975 $111,570 $130,165
7 $41,910 $83,820 $104,775 $125,730 $146,685
8 $46,630 $93,260 $116,575 $139,890 $163,205
* $4,720 $9,440 $11,800 $14,160 $16,520

(*) For family units over eight (8), add the amount shown for each additional member.

Source: Department of Health and Human Services - Federal Poverty Guidelines

To learn more about general financial resources available visit the General Financial Assistance Resources page.