How to Read Your Bill

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Learn the Different Parts of Your Bill

  • Responsible party (guarantor) information
  • Amount you owe
  • Due date
  • Important messages about your account
  • Payment options
  • Visits covered by your payment plan
  • Hospital charges
  • Professional charges
  • Unapplied payments

How to read your bill sample

About Your Bill

Your charges for hospital and/or clinic services and professional fees/services from University of Iowa Hospitals & Clinics will be combined into one bill. You are responsible for paying your bill in full by the designated due date on the billing statement. If you have a question about your bill or are unable to pay the balance in full, please call Patient Financial Services at the phone number on the back of your statement.

Delinquent Accounts

UI Hospitals & Clinics refers delinquent accounts to outside collection agencies for recovery when full payment has not been received after a prescribed number of written and verbal contacts with you or the responsible party.

If you live outside of Iowa and do not have domestic (U.S.-based) health insurance, you will be asked to pay for services before seeing a physician, unless it is a medical emergency.

Our financial counselors can help you identify potential payment assistance from federal, state, and local programs.

Questions

For questions regarding your statement or to discuss payment arrangements, please call Patient Financial Services at:

Local: 1-319-384-2196
Toll Free: 1-866-393-4605
Hours: 8 a.m. to 5 p.m., Monday through Friday
You may also contact us online through MyChart.

Pay your bill online 24/7.