If you are a patient as a result of the Mercy Iowa City transition of ownership, welcome to University of Iowa Health Care.
Mercy Iowa City operations transitioned to UI Health Care on Jan. 31, 2024. You can expect to receive the same high-quality health care.
We want to make this transition as smooth as possible for you. Below are answers to frequently asked questions for patients. Check this webpage often for the most up-to-date information.
UI Health Care is committed to serving our community. We are excited to care for you and your family.
Information for patients at Medical Center Downtown
Note: The links below will redirect you to the former Mercy Iowa City website and/or patient affiliated sites.
Answers to frequently asked questions
Locations that were previously run by Mercy Iowa City are still open. You should continue to schedule and come to your appointments at the locations they were scheduled. If any locations change in the future, we will notify patients of these changes as needed.
At this time, scheduled appointments will remain at the locations they were scheduled. If this changes in the future, we will notify patients of a change.
No, Mercy Iowa City is called University of Iowa Health Care Medical Center Downtown. The medical center and the attached medical office building is on UI Health Care's downtown campus. The other former Mercy clinics are now UI Health Care clinics.
As we work toward an integrated future, you can expect the same high-quality health care you currently receive, no matter the location. The university campus will continue to focus more on specialty and complex care, whereas the downtown campus will remain an open medical practice serving the Iowa City community.
For services provided on or after Jan. 31, 2024, your bill will come from UI Health Care.
For billing questions for services provided on or after Jan. 31, 2024, you can contact Patient Billing Services at 319-384-2196.
If you still owe money on a bill for services at Mercy Iowa City before Jan. 31, 2024, you can still pay in the same ways you previously could, except for in person payments at the clinics. Your bill should list information on how to pay, or you can call us at 319-339-0300.
As Mercy Iowa City operations transition to UI Health Care, it will take some time to work through payment changes. For now, you will not be able to pay for services performed at any of the former Mercy Iowa City locations via your UI Health Care bill through MyChart. This will eventually change as we continue to make process updates.
Eventually your Mercy Iowa City medical records will be automatically transferred to UI Health Care, but this process will take some time. In the meantime, you can still access your electronic medical records through the FollowMyHealth Patient Portal (https://www.mercyiowacity.org/FMH-patient-portal).
While your insurance plan won’t change as a result of this transition of ownership (unless you are a former Mercy Iowa City employee), we encourage you to check with your insurance company to see if there will be any changes in your out-of-pocket costs. You should not need to notify your insurance carrier otherwise.
All Mercy Iowa City physicians and employees have been welcomed to transition to UI Health Care to maintain continuity of care for patients. If a provider chooses to leave, their patients will be notified as soon as possible via mail, including details on how to find a new provider.
The number for scheduling will remain the same at this time, and you can continue to schedule appointments by calling 319-339-0300.
You can call us with any general questions at 319-339-0300.
Once your claim has been processed by your insurance company, you will receive a bill in the mail with further instructions on how to pay your balance.
As Mercy Iowa City operations transition to UI Health Care, it will take some time to work through system changes. We expect it will be several months before we will resume accepting payments in clinic.
Going cashless in our clinics simplifies our operations and increases safety and efficiency for patients and staff.